Secret KitchensBrowse by topic
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I run a kitchen
Getting started
Register, create your login, review your draft, go live.
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I run a kitchen
Plans and billing
What each plan includes, item limits, the card checkout add-on, changing plans.
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I run a kitchen
Your profile, explained
Every field in the Profile section and where it shows on your page.
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I run a kitchen
Your menu and noticeboard
Items, photos, sizes and flavours, packs, sold out, stock, notices.
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I run a kitchen
Orders, pickup times and cancellations
Requests versus paid orders, My Orders, time slots, caps, CSV export.
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I run a kitchen
Payments, card checkout and payouts
Stripe setup, payment options, delivery settings, tips, fees, refunds.
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I run a kitchen
Dashboard tour
Signing in, the six sections, settings, email, using it on your phone.
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I’m ordering food
Ordering from a kitchen
How to order, pay, pick up or get delivery, and what is confirmed when.
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Everyone
How to get support
Kitchen questions go to the kitchen. Website questions come to us.
Popular articles
- What is the card checkout add-on?
- How long do changes take to show on my page?
- Why do some orders come by email and some appear in my dashboard?
- How do I set up card payments?
- How do refunds work?
- Is my order confirmed when I send a request?
- Changing or cancelling an order
- Refunds and problems
- Refunds and cancellations policy
Still stuck?
Email info@secret-kitchens.com. Sellers, write from the address you registered with. Customers, contact the kitchen first for anything about your order. What to include.
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